Legal
Privacy Policy
Last updated: May 1, 2026. Draft — pending legal review.
What we collect
- Contact information (name, email, phone number).
- Address and property details you provide for your quote.
- Home access and preferences you record in your profile.
- Payment details, stored by Stripe — we never see card numbers.
- Booking history, photo summaries from cleaners, and any communications you send us.
- Standard analytics: pages visited, device type, anonymized IP, referral source.
How we use it
To deliver the service: schedule visits, send confirmations, route cleaners, charge for completed visits, and respond to questions. We may also use aggregated, non-identifying data to improve the product (which neighborhoods need more capacity, etc.).
What we don't do
We don't sell your personal information. We don't share your home address, access codes, or preferences with anyone outside the cleaner assigned to your home. We don't use your photo summaries for marketing without explicit, written consent.
SMS & email
By providing your phone number and consenting to texts, you agree to receive booking confirmations, reminders, and the occasional membership-related update. Reply STOP at any time to opt out of marketing texts; transactional booking texts continue. Email subscriptions can be managed via the unsubscribe link in any marketing email.
Data storage & security
Customer data is stored in encrypted, access-controlled databases (Supabase). Sensitive fields (alarm codes, garage codes) are encrypted at rest. Payment data is handled by Stripe and never touches our servers.
Your rights
You can request a copy of your data, correct inaccuracies, or delete your account at any time by emailing hello@spotlesssummitcleaning.com. We will respond within 30 days.
Children
Spotless Summit's services are intended for adults. We do not knowingly collect personal information from children under 13.
Changes
Material changes to this policy will be communicated by email at least 14 days before they take effect.