Our guarantees
Two promises we put in writing.
Most cleaning services hide their policies behind fine print. We're the opposite — every commitment we make is here, plain language, and stands on its own.
Guarantee 01
First Visit Confidence Guarantee
The first visit is where we earn the relationship. If your first clean doesn't meet the published checklist standard for the service you booked, tell us within 24 hours of completion. You choose the remedy: we return to address the reported items at no charge, or we refund the first visit in full to your original payment method within 5–7 business days.
The First Visit Confidence Guarantee applies to your first scheduled clean only. If your first clean does not meet the published checklist standard for the service you booked (Standard clean or Deep clean), notify us within 24 hours of completion by text, call, or email. You may choose either remedy: (1) we return to address the reported items at no charge, or (2) we refund the first visit in full to your original payment method within 5–7 business days. This guarantee covers checklist items within your booked scope. It does not cover pre-existing damage or stains, areas outside the booked service, conditions caused after the clean, or requests to have work done differently than the published standard.
Guarantee 02
24-Hour Re-Clean Promise
If anything misses the mark on any visit, tell us within 24 hours of your clean and we'll come back to address it at no charge. No argument, no awkward conversation.
The 24-Hour Re-Clean Promise applies to every recurring visit. If any item included in your booked service falls below the published checklist standard, notify us within 24 hours of completion by text, call, or email. We will return to address the specific reported items at no charge. Re-clean scope is limited to the items reported. This promise does not cover pre-existing damage or stains, areas outside the booked service, conditions caused after the clean, or preference-based requests. If we cannot return within 48 hours, a full credit is applied to your next visit.