Questions, answered.

No. Most members aren't. We'll work out access — code, lockbox, or hide-a-key — through your preferences profile. Your cleaner is background-checked, bonded, and insured.

Our quote tool shows live availability. First Resets are usually bookable within the next 7–14 days; recurring slots tend to lock in fastest for biweekly Tuesdays and Thursdays.

Tier pricing by home size, with a heavy-condition surcharge for homes that need extra attention. Everything is itemized in your quote — no surprise charges.

We do a 15-minute walkthrough on arrival. If conditions significantly differ from the quote, we'll talk through options before starting. We never just start charging more.

Yes. All supplies, equipment, and cloths are included. If you have product preferences or allergies, log them in your preferences profile and we'll adjust.

First Resets typically take 4–6 hours depending on home size. Recurring resets are faster — usually 2–4 hours — because we're maintaining the standard, not establishing it.

Yes. Continuity is one of our core promises. If your cleaner is sick or out, we'll let you know and offer to either reschedule or send a vetted backup — your call.

Yes. Text us. "Pause" or "Cancel" — that's it. No early termination fee, no contract, no callbacks.

Anytime. Move from biweekly to weekly, monthly to biweekly, whatever works. New rate applies from the next visit forward.

We love them and we plan around them. Just mention your pet in the notes when you book — whether they hide, escape, or are anxious around vacuums — and your cleaner will adapt.

If anything misses the mark on any visit, tell us within 24 hours of your clean and we'll come back to address it at no charge. No argument, no awkward conversation. It's the 24-Hour Re-Clean Promise — one of our two written guarantees. Full terms are at /guarantees.

Always. Your cleaner is paid a fair wage as part of the visit price, and gratuity is built in. You're welcome to tip extra for exceptional work, but you're not expected to.